Terms of Service

Last updated: 9/4/2025

Agreement to Terms

By accessing and using FunnelWatch, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

Description of Service

FunnelWatch is an AI-powered analytics platform that helps e-commerce store owners understand customer behavior on their websites. We provide automated UX audits, real-time monitoring, and actionable recommendations to improve conversion rates.

User Accounts

• You must provide accurate information when creating an account
• You are responsible for maintaining account security
• You must notify us immediately of any unauthorized access
• One account per person or organization

Acceptable Use

You may only use FunnelWatch for:

• Monitoring websites you own or have permission to monitor
• Legitimate business purposes
• Compliance with all applicable laws

You may NOT use FunnelWatch to:

• Monitor websites without permission
• Collect personal data from website visitors
• Reverse engineer our service
• Violate any laws or regulations

Payment and Billing

• Free trial requires no payment information
• Paid plans are billed monthly or annually in advance
• All fees are non-refundable except as required by law
• We may change pricing with 30 days notice
• You can cancel anytime from your account settings

Data and Privacy

Your use of FunnelWatch is also governed by our Privacy Policy. We process data in accordance with applicable privacy laws and our Privacy Policy.

Service Availability

We strive for 99.9% uptime but cannot guarantee uninterrupted service. We may perform maintenance that temporarily affects service availability.

Limitation of Liability

FunnelWatch provides recommendations based on automated analysis. We are not responsible for business decisions made based on our reports or any damages resulting from use of our service.

Termination

Either party may terminate this agreement at any time. Upon termination, your access to the service will cease and your data will be deleted according to our retention policy.

Changes to Terms

We may update these terms from time to time. We will notify you of material changes by email or through our service.

Contact Information

For questions about these Terms of Service, contact us at: legal@funnelwatch.com