Privacy Policy

Last updated: 9/4/2025

What We Do

FunnelWatch helps e-commerce store owners understand how customers interact with their websites. We analyze user behavior to identify where customers get stuck or confused, helping store owners improve their websites and increase sales.

What Information We Collect

From Store Owners (Our Customers)

• Account information (name, email, company)
• Website URLs you want us to monitor
• Billing information for paid plans
• Communication preferences

From Website Visitors (Your Customers)

• Page visits and click patterns (no personal data)
• Device and browser information
• General location (country/region, not specific address)
• How they navigate through the website
• We DO NOT collect: Names, emails, passwords, payment info, or any personal data

How We Use Information

• Analyze website usability and identify problems
• Generate reports and recommendations for store owners
• Send alerts when issues are detected
• Improve our AI analysis capabilities
• Provide customer support

Data Security

We take data security seriously. All data is encrypted in transit and at rest. We use industry-standard security measures and regularly audit our systems. We never sell or share your data with third parties.

Data Retention

We retain analytics data for the duration specified in your plan (14-90 days). Account information is retained until you delete your account. You can request data deletion at any time.

Your Rights

• Access your data
• Correct inaccurate information
• Delete your account and data
• Export your data
• Opt out of communications

Contact Us

If you have questions about this privacy policy or want to exercise your rights, contact us at: privacy@funnelwatch.com

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or through our service.